SUPPORT

Let’s get your questions answered

Open a Case

Connect with the support team.

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System Status

Stay in tune with system happenings.

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Help Center

Thousands of articles to help with your most complex use cases.

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FAQ

Commonly asked questions.

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Product Feedback

Looking for something more? Let us know.

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Implementation Services

Assistance with project complexities, training, consulting, and form-building. 

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Success plans

Chat and email support is included for all customers, regardless of plan. If you need additional support, enhanced success plans and dedicated resources are available. Reach out to your Customer Success Manager to learn more.

Silver

Upgraded initial response times and case escalation with access to a Customer Success Manager.

Gold

2-hour initial response time, priority case escalation with a dedicated Customer Success Manager, and 10 hours of consulting services.

Platinum

1-hour initial response time, priority case escalation with a dedicated Customer Success Manager, and 24 hours of consulting services.

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FormAssembly Product Updates

Catch up on the latest feature releases in our Product Update blog series. You’ll find detailed descriptions of new features, links to help documentation, and on-demand versions of launch webinars.

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