Account Issues 

Overview

If you're experiencing issues logging into your account, please try the following to regain access.

Account Login

Reset your password

• You can reset your password by using the password reset link. With this link, you can reset your password or retrieve your username.
• When resetting your password using your account's username, an email will be sent to the account's contact email. That email will contain a password reset link that looks like this: Change my password.
  • If you have trouble reaching the password reset page by clicking the link from within the email, please hover over the link, right-click, and select copy link address. Then paste the full link URL in a new browser window.
• When retrieving your username using your account's contact email, an email will be sent to the account’s contact email with the username enclosed. 

Password Policy

When creating a password for a FormAssembly account, passwords must adhere to the following password policy:

• Passwords must include a minimum of 12 characters
• Passwords must use numbers, uppercase, lowercase, and special characters
• Personal Identifiable Information (PII), such as your name or email address, cannot be used within a password
• Commonly used passwords (such as p@ssword123) are restricted and will return an error if entered
• Basic, Essentials, Team, and Enterprise plan users cannot reuse their last 4 passwords
• Government plan users cannot reuse their last 24 passwords

Password expiration defaults to every 365 days. An administrator can change this setting.

Contact Support

If you continue to experience issues, you may contact Support to verify the account information. Please include:

• A link to a form in your account.
• What you believe is your account's username.
• What you believe is your account's contact email address.

Accessing through Salesforce

You may access FormAssembly through the AppExchange app available in Salesforce if you:

• Have a Salesforce account. We support the Group, Professional, Enterprise, and Unlimited editions of the Salesforce CRM and Force.com products.
• Have an account with FormAssembly.
• Have the same usernames for both your Salesforce and your FormAssembly accounts.

  If all of the above are true for you, follow these steps:

1. Visit http://app.formassembly.com/users/logout.
2. Log out of your Salesforce account.
3. Clear your browser's cookie cache and restart your browser.
4. Log into Salesforce and access FormAssembly through the AppExchange.