Overview
If you're experiencing issues logging into your account, please try the following to help you obtain access again.
Account Login
Reset your password
- You can reset your password by using the password reset link. With this link, you can reset your password or retrieve your username.
- When resetting your password using your account's username, an email will be sent to the account's contact email. That email will contain a password reset link that looks like this: Change my password.
- If you have trouble reaching the password reset page by clicking that link from within the email, please hover over the link, right-click, and select copy link address. Then paste the full link URL in a new browser window.
- When retrieving your username using your account's contact email an email will be sent to the account contact email that contains the username.
Note:
- If you copy and paste the values into the login screen, make sure there are no additional spaces added in. They will not be accepted.
- Enterprise Administrators may also use the password reset feature if needed.
Contact Support
If you continue to experience issues, you may contact Support to verify the account information.
Please include:
- A link to a form in your account.
- What you believe is your account's username.
- What you believe is your account's contact email.
Accessing through Salesforce
You may access FormAssembly through the AppExchange app available in Salesforce if you:
- Have a Salesforce account. We support the Group, Professional, Enterprise, and Unlimited editions of the Salesforce CRM and Force.com products.
- Have an account with FormAssembly.
- Have the same usernames for both your Salesforce and your FormAssembly accounts.
If all of the above are true for you, follow these steps:
- Visit http://app.formassembly.com/users/logout.
- Log out of your Salesforce account.
- Clear your browser's cookie cache and restart your browser.
- Log into Salesforce and access FormAssembly through the AppExchange.
Note: To have us change your username to match your Salesforce username, open a support ticket by clicking the orange help bubble in the top right of the screen.