Account Issues 

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If you're experiencing issues logging into your account, please try the following to help you obtain access again.

Account Login

Reset your password 

  • You can reset your password by using the password reset link. With this link, you can reset your password or retrieve your username.
  • When resetting your password using your account's username, an email will be sent to the account's contact email. That email will contain a password reset link that looks like this: Change my password.  
    • If you have trouble reaching the password reset page by clicking that link from within the email, please hover over the link, right-click, and select copy link address.  Then paste the full link URL in a new browser window.
  • When retrieving your username using your account's contact email an email will be sent to the account contact email that contains the username. 
  • If you copy and paste the values into the login screen, make sure there are no additional spaces added in. They will not be accepted.
  • Enterprise Administrators may also use the password reset feature if needed.

Contact Support

If you continue to experience issues, you may contact Support to verify the account information. 

Please include:

  • A link to a form in your account.
  • What you believe is your account's username.
  • What you believe is your account's contact email.

Accessing through Salesforce

You may access FormAssembly through the AppExchange app available in Salesforce if you:

  • Have a Salesforce account. We support the Group, Professional, Enterprise, and Unlimited editions of the Salesforce CRM and products.
  • Have an account with FormAssembly.
  • Have the same usernames for both your Salesforce and your FormAssembly accounts.

  If all of the above are true for you, follow these steps:

  1. Visit
  2. Log out of your Salesforce account.
  3. Clear your browser's cookie cache and restart your browser.
  4. Log into Salesforce and access FormAssembly through the AppExchange.
Note: To have us change your username to match your Salesforce username, open a support ticket by clicking the orange help bubble in the top right of the screen.
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