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You'll see this error if your Salesforce password has expired.


First, log into Salesforce to reset your Salesforce password.

Once updated, Salesforce will send you a new security token. *If you use the Trusted IPs in Salesforce, you do not need your security token.

Next, you'll need to log back into the connector with your new credentials.
You can also watch a screencast of this issue being resolved.

Plus, you can read the authentication section in our documentation for more information on the Salesforce security token.

If using a Salesforce account specifically for FormAssembly, you can also set the password to never expire by following these steps in Salesforce:

Setup >žœ administrative settings >žœ manage users >žœ profiles >žœ API2 >žœ Edit >žœ Check: Password never expires

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