Basic, Professional, and Premier Accounts
When you first sign up for a FormAssembly account, you will be automatically given a free 14-day trial of whichever plan you have selected. Before that 14-day period is over, you will need to provide your credit card number and billing information in order for your plan to continue without being downgraded.
In order to add your payment method and information, you can watch our video guide or follow these steps:
Go to My Account > Account Details and click on Add Payment Information or Update Payment Information.
Note: If your account has been suspended, before you can enter your payment information you will need to change your plan. Once you have selected a plan, then you will be able to enter your payment information.
You will then be asked to update/enter your name and address for your payment information followed by your credit card information:
For Enterprise accounts, the process of updating your payment information is slightly different. To begin, go to the Admin Dashboard > Billing Information and towards the middle of the page you will see Update Credit Card Information. This is where you can update the details of the card associated with your account.
This page is also where you can update your billing contact information and technical contact information, as well as view your user quota and billing schedule.
The bottom of the Billing Information is also where you can find your invoices, provided you are paying for your Enterprise plan via credit card. For those users who have signed up mailed annual invoices, you can always request another copy if need be!
For Professional and Premier Plans: We can only accept payment with a credit card (Visa, MasterCard, or American Express) and no invoicing services are currently offered. You can find copies past invoices that have been paid with your credit card on your Account and Billing page, under Invoices.
For the Enterprise Plan: We accept purchase orders and we can invoice you for an annual subscription to Enterprise Cloud, or an Enterprise On-Site license. Please contact the support team for additional details.