User Management and Licensing

Overview

As an administrator of your FormAssembly instance, you can add, deactivate, restore, or edit users. You are also able to set and refine the permissions available to your users.

Requirements

Must be part of an Essentials plan or above.
Administration permissions must be enabled for your user account.

Accessing the Admin Dashboard

To perform the tasks below, you will need access to the Admin Dashboard. This can be found by going to the dropdown menu next to your name, at the top of the FormAssembly app. From here, you'll be able to select "Admin Dashboard".

Adding a User

Browse to: Admin Dashboard | Users
Click Add New User on the left side menu.
Select a login method from the following User Login Method dropdown options:
- FormAssembly: The standard FormAssembly account login method uses your FormAssembly username and password.
- SAML: Uses your configured SAML identity provider as the login method.
  - To configure SAML for your instance, refer to our SAML authentication article.
- LDAP: Uses your LDAP (or Active) Directory as the login method.
  - To configure LDAP for your instance, please open a case with FormAssembly Support and refer to our LDAP authentication article.

Note: If an Instance Login Method is configured to an option other than “Manage via user’s settings”, the User Login Method will be locked to the option set on the Security page. For more details, refer to the Instance Login Method article.

Fill in the Contact and Company Information sections.
Open the Permissions tab to add user permissions. To learn more, continue to the User Permissions section below.
Click Save User at the top of the page, to finalize user creation.
After the page refreshes, click Send Welcome Email, to send an email to the user allowing them to create a password for their account. Once completed the user can use the application immediately.

Note: The link within the welcome email expires after 72 hours. Click Send Welcome Email again to send a new email to the user, or instruct the user to select "Forgot Password" on the login page.

User Permissions

To add, remove, or edit user permissions, follow these steps.

Open Admin Dashboard | Users to begin.
Locate the user within the All Users list.
Select the user and navigate to the Permissions tab.
The Permissions tab displays each of the available Permission Packages. You can apply any Permission Packages with an available quota to the user.
Once you have selected the Permission Packages that will apply to the user, you can expand them further by clicking View. This will expand the list of available permissions for fine-tuning, grouped by Permission Sets.
Selecting the checkbox on a Permission Package will also apply all related permissions to the user. You can then uncheck any permissions you would like to remove.

Deactivating a User

Note:

Forms belonging to a deactivated user will no longer be available, and the application will no longer accept response submissions for those forms. You must move the forms to another active user before deactivating the owner.
If the user to be deactivated is a Collaborator on a form or workflow, remove the user from the sharing options on the form or workflow before deactivating the account, otherwise issues may occur with the related form/workflow.
A deactivated user may no longer log in and access their data.

Browse to: Admin Dashboard | Users
Locate the user you want to delete from the list or through the Search.
From the View User drop-down menu in the Actions column, select Deactivate User. This opens the Confirm User Deactivation modal.
If the selected user does not own a form, enter a reason for the deactivation and click Confirm.

If the selected user is a form owner, select whether to transfer the user’s forms to another user.

Note: Forms belonging to a deactivated user will no longer be available, and the application will no longer accept response submissions for those forms. You must move the forms to another active user before deactivating the owner.

Option 1 - Don’t Transfer Any Forms

Select “No, delete all forms and associated response data owned by this user”.
Enter a reason for the deactivation and click Confirm to complete the user deactivation.

Option 2 - Bulk Transfer Forms to a New Owner

Note: This bulk transfer process transfers all forms from one user being deactivated to another user. You cannot pick and choose forms to transfer or divide ownership among several new owners using this method. If you would like to transfer ownership more granularly, please see the Form Administration article.

Select “Yes, I would like to transfer all forms owned by this user to another user”.
Select a new owner from the TRANSFER FORM OWNERSHIP TO THIS USER menu.
Enter a reason for the deactivation and click Confirm to complete the form transfer and user deactivation.

Editing a User

Browse to: Admin Dashboard | Users
Select the user you want to edit from the list or through the Search.
Click Edit and proceed to make any necessary changes.
Click Apply when finished.

Restoring a User

Locate the user on the All Users page.
Click on the Username or select the Edit button for the desired user.
In the Details tab, click the Reactivate User link.

Once the account is reactivated, all forms and all previously received responses will become available again.

Changing/Replacing an Account Admin

If you need to change the admin listed on your account, you can edit your existing admin's information to update it. All FormAssembly forms will then be under the new admin's account. Please make sure that your new admin has access to your FormAssembly account before leaving your organization or changing roles.

You will also need to contact your Customer Success Manager so that we can update your account information in our customer database.

In this Article

Related Articles