The Grant Access Feature in FormAssembly can be used to accomplish two functions. First, if your organization is in need of support from the FormAssembly team, you can grant access to your forms so that we can better troubleshoot any issues you might be facing.
Second, as an Enterprise Administrator, you can decide the level of access you will have to your users' forms. You can either choose to be able to use the Admin Override function to login as any of your users, or you can choose to use the Grant Access Feature where your users would need to give you permission to access their forms.
Details on how to enable and disable this feature can be found in the follow section.
For information on upgrading, please contact our Sales Department at firstname.lastname@example.org.
Enabling or Disabling the Grant Access Feature
When working with the Grant Access feature, you will need to visit your Admin Dashboard to enable or disable the feature.
Under the Admin Dashboard, go to Settings → Miscellaneous and then under Privacy Settings you can set the feature to be "on" or "off." If the feature is off, you will be able to login as any of your users without them needing to grant you access.
Additionally, if you would like to be able to access your users' forms without permission being needed, you will need to go to Settings → User Roles → Administrator and make sure that the box is checked next to Allow administrator to access user's data.
Please ensure that you have clicked Apply after making changes to either of these settings.
To begin, use the dropdown Help menu at the top right of FormAssembly to select Grant Access.
You will be taken to the Grant Access page where you will see two options: Administrator Support and FormAssembly Support.
If your users need to grant you access, as an Enterprise administrator, they would select Go to Administrator Support.
If you or your users need to grant access to FormAssembly in order to help troubleshoot an issue, you should select Go to FormAssembly Support
If you have selected that permission is not required for administrators to login as users, then your users will not see the Administrator Support option.
Granting Administrator Access
Once you click on Go to Administrator Support you will be taken to the Administrator Support screen, where your users will be able to select how many days account access will be granted (3, 5, 15, or 30 days). Once that selection has been made, they will need to confirm their password and then click the Grant Access button.
Provided the user's password is correct, they will be taken to the confirmation screen which will give the date that administrator access has been provided until. The user can choose to revoke this access at any time by clicking the Revoke Access button.
Granting FormAssembly Access
For Enterprise Cloud customers, if the need arises for you to grant the FormAssembly support team access to your account, you can do so by clicking the Go to FormAssembly Support button.
Next, you will need to select the number of days (3, 5, 15, or 30) that access will be granted for.
You will also need to select the access type. Selecting Forms and Responses will grant access to your forms, connectors, notifications, processing options, and form responses. Selecting Full Access will grant access to all of these options plus the Admin Dashboard (if you are an administrator), General Settings, and Account Pages.
Once that has been selected, you will need to enter your FormAssembly password and click the Grant Access button to give access to the FormAssembly support team access.
Once access has been granted to FormAssembly, you will be able to see your current access grants at the bottom of the page. You can also choose to revoke access should you need to.
FormAssembly Access Request
Our support team may also request access through our in-app support chat. If you are in need of assistance or troubleshooting, our support team can send you a direct link to grant access to your account.
Once you click on the link, you'll be taken to Grant Access page where you'll be able to see any pending Access Requests. Simply enter your password and choose Accept, or choose Deny if you do not wish to grant access.
Once you have granted access, you will see the green Access Granted banner across the top of the page and you will see that the a new Access Grant has been added to your list of Current Access Grants at the bottom of the page.
From there, the FormAssembly support team will be able to access your account to further assist you with any troubleshooting.
Reviewing Access Grants
If you are an administrator and you need to review the active Access Grants for your instance, they are accessible on the Admin Dashboard sidebar. You have a dropdown menu labeled Access Grants from which you can view both Admin Support grants and FormAssembly Support grants.