Reading the Connector Log 


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The Connector Log

A connector's activity log is particularly useful to troubleshoot configuration problems with your connector. To learn more about the connector log you can check out our video tutorial or continue reading.

To access the log, go to the Connectors page for the desired form and click on the connector's log link.

If you are receiving connector errors on your responses, the data is still safe in FormAssembly. Do not turn the connector off. If you are concerned about the respondents seeing errors from the other service, place the connector in Background or Post-Submission mode.


View a Connector Log

To open a connector log, you may click on the connector log link from the Connectors tab or from within any connector configuration page.

Entries are color-coded.
Red
Errored Event
Green
Successful Event
Yellow
Informative Event


Filter Log Entries

Using the search bar at the top, you can make it easier to find specific events. Filter by a time period plus one of these options:

Response ID
Enter a response ID to find all entries related to the response.
Status
Choose to see only successful, errored, or informative entries.
Description
Search for a specific word or phrase, like create contact or updated credentials.

Reading the Connector Log

Each entry in the connector log will be preceded by a number which corresponds to the connector's step in your configuration.  The entries will also include a time and date stamp which is controlled by your locale settings on your General Settings page.

The most recent entries are at the top of the log.


Video Tutorial

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