Application Settings

Overview

As a FormAssembly administrator on an Essentials plan or above, you have full access to set defaults for your instance.

Localization

Locale & Time Zone

Browse to: Admin Dashboard | Settings | General

These settings will be reflected in the responses and reports from within FormAssembly.

Administrative Emails

Support email & Bounce email addresses

Browse to: Admin Dashboard | Settings | General
The email address you enter in the "Support email" field will be the email that is used when one of your users chooses to "open a support request."
- This address can be set to help@formassembly.com if you would like those questions to be routed to our Support Team.
FormAssembly will email administrative notifications to the Support address.
The Bounce address is where undeliverable emails will bounce back to you. It can be set to the administrator’s email or an unmonitored address.

Note: These emails must be filled in. If they are not, there is the potential to receive errors in your connector logs. Additionally, for a form owner to receive emails regarding connector errors, the "support email" field must be defined by the administrator.

Default Application Logo

Browse to: Admin Dashboard | Settings | Application

To change the logo displayed on the top-left corner of the application, you must provide the full URL to the desired image in the “Logo URL” field.

Note: The recommended size for custom logos is 240x20.

Default Form Builder

Browse to: Admin Dashboard | Settings | Application
Leave this field empty or keep the default value, to use the most recent version of the Form Builder. However, as you upgrade the application, you may get a new version that is significantly different from what your users are accustomed to.
If you prefer to keep using an older version, you may enter here the desired version number (e.g., 3.4.2, or 4.0.0).

See more details about managing the Form Builder Versions.

Password Expiration

Browse to: Admin Dashboard | Settings | Application

Use the dropdown menu to select the frequency of user password expiration. By default, passwords will expire every 365 days.

Other selectable options include the following:

never
30 days
60 days
90 days
180 days
365 days

Data Retention

Delete data automatically after (in days)

Browse to: Admin Dashboard | Settings | Data Retention

This is an optional setting that allows you to enforce a strict data retention policy. If you wish to purge responses (data collected with the forms) after a given number of days, enter the number here.

To keep the data, just leave the field empty.

Note:

The purge only deletes completed responses.
Deletion is definitive and cannot be undone.
Incomplete responses, forms, and other application data will not be deleted.

On-Site users: Please refer to the Setup Manual to make sure that the purge routine is correctly scheduled.

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