How to Resolve "Cannot send message without a sender address" Error 

In this Article
Related Articles


If you are receiving a connector error that reads "Error Sending Email With Message-ID" or "Cannot send message without a sender address", you'll need to double check your email address has been entered in the support email field within the Admin Dashboard.


For information on upgrading, please contact our Sales Department at

Error Resolution

Go to your admin dashboardsettingsgeneral and make sure that you have your email address entered in the "support email" field.

After adding in your email, make sure to apply the changes at the bottom of the settings page.

Terms of Service · Privacy Policy