Highlights
Expiration flows have been introduced for resume links related to e-signatures and Workflow form assignments, reassignments and reminder emails. These changes increase the security of your data collection processes and workflows while providing a smooth experience for your respondents.
Changes
E-signature link expiration impacts both forms and workflows. When a page with an e-signature field loads, an expiration timer is set to 48 hr. The link will also expire if it is shared with anyone (intentionally or unintentionally) or if the respondent's page is refreshed in their browser. When expiration occurs, the respondent can request a new link, which will notify the form owner who can reopen a response to allow a respondent to resume the flow.
Note: The original respondent can still submit their form response after 48 hours – expiration only prevents the page from being loaded again.
If the first form of a workflow expires, the respondent must simply restart the first form. For subsequent steps, there is now a flow to resume expired links. The respondent will see a "Form Expired" page with a button to request access.
For workflow assignment, reminder and reassignment emails with expired links, an automatic email is sent to the assignee when trying to access the expired link. This new email will contain a fresh link to allow the assignee to resume their flow, the new link also has a 48-hour expiration time limit set.