Enable IP Whitelisting for FormAssembly within Salesforce Marketing Cloud (ExactTarget) 

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If you are running into errors when trying to validate your Client ID and Client Secret with the Salesforce Marketing Cloud Connector, you made need to ensure that FormAssembly's IP addresses have been whitelisted within your Marketing Cloud Setup.

An example of such an error would be:

Unable to validate App Keys(ClientID/ClientSecret) provided.: Unable to validate App Keys(ClientID/ClientSecret) provided, requestToken response:{"message":"Unauthorized","errorcode":1,"documentation":""}

To resolve this, please ask your Salesforce Marketing Cloud administrator to follow the steps below. 

1. Check your IP Whitelist Settings

Once your Salesforce Marketing Cloud administrator has logged into to his or her account, they will need to navigate to AdminAccount SettingsSecurity Settings.

Once there, they should look under Username and Logins to see if "Restrict Logins by IP Address (IP Whitelisting) is disabled.

If this feature is enabled, then you will need to add FormAssembly's IP address ranges to that list.

2. Update your IP Login Whitelist

In order to add FormAssembly's IP ranges to your whitelist, you will need to navigate to SecurityLogin IP Whitelist.

Click on Create at the top left and enter the start IP address and end IP address from the list below. You will need to enter each line below separately (under Step 3).  

Once you have added the Start and End IP addresses, you can add a Description in order to identify that this range is used for FormAssembly. You will also need to select API Calls from the Login Source dropdown list.  

Make sure to click Save after each range you add in.

3. FormAssembly IP Ranges for Whitelisting

For FormAssembly users on Professional and Premier Plans, as well as those Enterprise users who were migrated to Gemini, or signed up for an account after September 1st, you will need to white list the following address ranges:

Start IP Address End IP Address
Note: Foreign accounts outside of the US will need to contact support to find IP addresses in need of whitelisting.

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