IP Whitelisting for FormAssembly within Salesforce & Salesforce Marketing Cloud (ExactTarget) 


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Introduction

When working with FormAssembly connectors, there may be times when you need to whitelist FormAssembly IP addresses in order to be able to receive information being passed from FormAssembly. In those cases, please whitelist the IP addresses listed below.

Please note: We are currently in the process of moving our servers from Softlayer to AWS. This move will take place on February 15th. Therefore, there are two sets of IP addresses listed below, those that are valid prior to February 15th and those that are valid after February 15th, 2018.  

IP Addresses for Whitelisting

Professional and Premier plan customers (please note, these will not change after February 15th):

Start IP Address End IP Address
34.230.105.243 34.230.105.243
34.231.230.11 34.231.230.11
18.221.37.214 18.221.37.214
169.46.2.120 169.46.2.127

U.S. Enterprise Cloud Users Before February 15th:

Start IP Address End IP Address
169.46.2.120 169.46.2.127

U.S. Enterprise Cloud Users After February 15th:

Start IP Address End IP Address
18.217.15.195 18.217.15.195
34.231.230.11 34.231.230.11

U.S. Compliance Cloud Users Before February 15th:

Start IP Address End IP Address
169.46.2.120 169.46.2.127

U.S. Compliance Cloud Users After February 15th:

Start IP Address End IP Address
18.217.101.3 18.217.101.3
35.169.15.41 35.169.15.41


IP Whitelisting in Salesforce Marketing Cloud

If you are running into errors when trying to validate your Client ID and Client Secret with the Salesforce Marketing Cloud Connector, you made need to ensure that FormAssembly's IP addresses have been whitelisted within your Marketing Cloud Setup.

An example of such an error would be:

Unable to validate App Keys(ClientID/ClientSecret) provided.: Unable to validate App Keys(ClientID/ClientSecret) provided, requestToken response:{"message":"Unauthorized","errorcode":1,"documentation":""}

To resolve this, please ask your Salesforce Marketing Cloud administrator to follow the steps below. 


1. Check your IP Whitelist Settings

Once your Salesforce Marketing Cloud administrator has logged into to his or her account, they will need to navigate to AdminAccount SettingsSecurity Settings.

Once there, they should look under Username and Logins to see if "Restrict Logins by IP Address (IP Whitelisting) is disabled.

If this feature is enabled, then you will need to add FormAssembly's IP address ranges to that list.


2. Update your IP Login Whitelist

In order to add FormAssembly's IP ranges to your whitelist, you will need to navigate to SecurityLogin IP Whitelist.

Click on Create at the top left and enter the start IP address and end IP address from the list below. You will need to enter each line below separately (under Step 3).  

Once you have added the Start and End IP addresses, you can add a Description in order to identify that this range is used for FormAssembly. You will also need to select API Calls from the Login Source dropdown list.  

Make sure to click Save after each range you add in.

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