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Last Updated: 02/11/2022
in Troubleshooting and Errors Overview PayPal returns certain error codes when there are processing errors. Below is an example of an error code along with the codes and what they mean. Example In this example, you see Error while creating encrypted button (245). This m...
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Last Updated: 12/23/2024
in Release Notes
Changes & Bug Fixes SSO Enforcement enablement available for all Essential and above plans Resolved an issue of being unable to view the file list and unprotected list links on the CSV report Resolved an issue where saving a form leads to 5...
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Last Updated: 11/07/2024
in Release Notes
Changes & Bugfixes Fixed accessibility issue where the element incorrectly had a role="form" attribute, ensuring compliance with WCAG 1.3.1 (A) ...
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Last Updated: 02/11/2022
in Reporting and Responses Completion Rate The completion rate is the amount of people who completed your form divided by the number of people who visited your form. When accessing the FormAssembly form link directly (or if you are embedding your form with an iframe), acces...
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Last Updated: 06/17/2025
in Troubleshooting and ErrorsLearn how you can resolve the "Error Sending Email With Message-ID fa_Message" error.
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Error The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow. Flow error messages: An unhandled fault has occurred in this flow An unhandled fault has occurred while processing the flow. Please...
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What is SCA? Strong Customer Authentication (SCA) is a new European regulatory requirement which is meant to make online payments more secure and reduce fraud. SCA requires authentication to use at least two of the following three elements: Somet...
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Last Updated: 07/18/2024
in Release Notes 5.45 Changes & Bugfixes Adding logging to support future maintenance of the platform 5.45.2 Changes & Bugfixes Fixed an issue for Prefill via URL not working in Workflow when the upgraded technology for our form viewer was introduced to som...
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Overview By default, using the in-app option to "open a support request" will send a support request to FormAssembly's support team. This is true for all enterprise users and administrators. Requirements Enterprise
Compliance Cloud For i...
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Last Updated: 01/31/2025
in Getting Started Default templates are available to all FormAssembly plans. Note : Default templates are not automatically available on some legacy plans. For assistance transferring any of the listed templates, please contact our Support Team . Templa...